HELP & FAQ
We can be reached via LIVE CHAT or via email at info@rawganique.co. If yo have no access to the internet, you can call us at 1.360.945.4367 (9-5 PST Monday - Friday, except holidays).

We are excited about the new features and functions of our newly updated store and hope you enjoy using it as much as we have enjoyed making it!

CUSTOMER SERVICE PHONE: 1.360.945.4367 (1.360.945.HEMP)
We also offer LIVE CHAT at bottom right corner of every page from 9-5 most Mondays - Fridays.
We prefer to assist our customers via email at info@rawganique.co so that we can devote our undivided attention to you.

NEW FEATURES: Wish lists, gift registries, fully responsive design that works on all devices, comprehensive customer account history, free Economic shipping on most US/Canada orders over $250.

WE SHIP WORLDWIDE from WA (USA) and in some cases BC (Canada). Shipping takes 2-12 days, depending on shipping option selected and destination. Please allow extra time for delivery outside USA.

WE ACCEPT PAYMENT IN US DOLLARS: We welcome almost every payment method imaginable. All of our prices are in US dollars. Canadian customers who wish to pay in Canadian dollars, please choose Money Order as payment and call us at 1.360.945.4367 to give us your credit card information or PayPal account to be invoiced.

NO TAX IN Canada. NO DUTY IN CANADA. State and Municipal Taxes apply in WA state where applicable.

30 DAYS RETURN POLICY on most items (see exceptions below). Store credit on most items up to 60 days of receipt. Exceptions apply (the following items are not returnable: closeouts-final sales, custom orders, panties, foods, bodycare products, undies, fabric pieces, washed products, worn products (or products that are not in new condition) and, for reasons of chemical sensitivity, mattresses, pillows, bed sheets & bath towels. If you are not sure of your choice of sheets or towels, please order a pillow case or wash cloth, wash and use it, and decide based on that if you would like other items for your bed and bath. Bras are returnable in new condition.

For faster processing, please include your Order Number with any returned merchandise.

Rawganique USA Returns
1469 Gulf Road
Point Roberts, WA 98281

For Canadian returns, please email us at
info@rawganique.co for authorization and Canadian return address.

EXCHANGES Please send items you want exchanged per instructions above and re-order items you would like online at our store.


FREE SHIPPING on most items for orders of $250 or more. Exceptions apply (ropes, kilogram spools of twines, webbing, and hammocks).

AFFILIATES We welcome affiliate accounts. Sign up link and more info are available in the footer menu.

WHOLESALE & DROPSHIP Thank you for your interest. We offer many trade discounts and quantity discounts throughout our site that are readily available to you. We are no longer signing up new wholesale accounts at this time. Since we make our sweatshop-free organic products in USA, Canada, and Europe and sell direct to customers, many stores find that we aren't able to offer them the margin they are used to compared to products that are made in China or India. We are, however, still doing dropships with a prepaid amount.

SIZING We provide sizing charts on specific product pages (we are working on having this info for every product). Still, we would appreciate it you provide us with your relevant measurements and tell us how you like your clothes to fit, we will double-check for you and contact you if there's a discrepancy. Here's the footwear sizing chart.

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Free Shipping
Returns
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Footwear Sizing
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
FAQ
How do I contact you?