|HELP & FAQ
We can be reached via LIVE CHAT or via email at firstname.lastname@example.org. If you have no access to the internet, you can call us at 1.877.Raw.Hemp or 1.720.899.HEMP (9-5 PST Monday - Friday).
CUSTOMER SERVICE PHONE 1 (720) 899-HEMP (4367)
We also offer LIVE CHAT at bottom right corner of every page from 9-5 most Mondays - Fridays.
We prefer to assist you via email at email@example.com so that we can devote our undivided attention to you.
Fax: 1 (720) 899-4377
WE SHIP WORLDWIDE from WA (USA) and in some cases BC (Canada). Shipping takes 1-12 days, depending on shipping option selected and destination. Please allow extra time for delivery outside USA.
WE ACCEPT PAYMENT IN US DOLLARS: All of our prices are in US dollars. Canadian customers who wish to pay in Canadian dollars, please choose Money Order as payment and call us at 720-899-4367 to give us your credit card information or PayPal account to be invoiced.
NO TAX IN Canada. NO DUTY IN Canada. State and Municipal Taxes apply in WA state.
30 DAYS RETURN POLICY on most items (see exceptions below). Store credit on most items up to 60 days of receipt. The following items are not returnable: closeouts-final sales, custom orders, panties, foods, bodycare products, undies, fabric pieces, washed products, worn products (or products that are not in new condition) and, for reasons of chemical sensitivity, mattresses, pillows, bed sheets & bath towels. If you are not sure of your choice of sheets or towels, please order a pillow case or wash cloth, wash and use it, and decide based on that if you would like other items for your bed and bath. Bras are returnable in new condition.
Shipping is non-refundable.
For faster processing, please include your Order-# with any returned merchandise.
Rawganique USA Returns
270 C Street
Blaine, WA 98230
EXCHANGES Please send items you want exchanged per instructions above and re-order items you would like online at our store.
WHOLESALE & DROPSHIP Thank you for your interest. We offer many volume-based trade discounts throughout our site that are readily available to you. We are no longer signing up new wholesale accounts at this time. Since we make our sweatshop-free organic products in USA, Canada, and Europe and sell direct to customers, many stores find that we aren't able to offer them the margin they are used to compared to products that are made in China or India. We are, however, still doing dropships with a prepaid amount.
SIZING We provide sizing charts on specific product pages (we are working on having this info for every product). Still, we would appreciate it you provide us with your relevant measurements and tell us how you like your clothes to fit, then we will double-check for you and contact you if there's a discrepancy. Here's the footwear sizing chart.